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Tuesday, October 10 • 10:30am - 12:00pm
Focus Groups as a Method to Build Library Services and Partnerships across the Institution

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Courtney Butler, Children’s Mercy Kansas City and Megan Molinaro, Sedgwick LLP

PURPOSE

Describe a case study where focus groups were utilized as a method to obtain support for a new hospital-wide library service and to gather feedback for project proposal refinement.

SETTING

Children’s Mercy is an independent, non-profit 367-bed pediatric health system with multiple clinic locations and a strong focus on research. It offers a pediatric residency program and over 37 subspecialty fellowship programs.

METHOD

Key stakeholders were identified and issued invitations to participate in focus group sessions. Invitations included a statement encouraging participants to recommend or invite additional colleagues, and more than 40 stakeholders from over two dozen departments participated. Participants ranged from front-line staff to high-level administration and were grouped into 5 function-based cohorts. Sessions were conducted over the course of 6 weeks, and one-on-one meetings were made available for those with scheduling conflicts. Each session consisted of a short 10-15 minute presentation followed by 30-45 minutes of guided discussion and time for open Q&A.

RESULTS

Feedback was overwhelmingly positive and allowed for substantial project improvements. The feedback and support were also critical in gaining approval from hospital administration for the venture. Library staff were able to make new connections throughout the institution and build enthusiasm for the project. Task forces have been formed by tapping into this network to support ongoing project implementation, including policy and procedure development and software user testing.

CONCLUSION

Focus groups can be an effective tool in improving projects and services, securing administrative support, and building library partnerships across institutions.

 



Tuesday October 10, 2017 10:30am - 12:00pm
Black and Gold Room Tiger Hotel

Attendees (6)